Turnal · Support
Help with Turnal
Turnal is a bowel and gut-health diary, currently available on iPhone. Your diary is kept on your phone and nowhere else, so most of the answers below are things you can do yourself, in the app. If you need us, we are a small company and a real person reads every email.
Contact
Email us at support@gigadev.co.uk.
To report a problem, tell us your iPhone model, your iOS version and the version of Turnal. You can find the version in Settings, then General, then iPhone Storage, then Turnal. Then tell us what you did and what happened.
Please describe it in words. Do not attach your diary, a report, a backup file or screenshots of your entries. We can fix the problem without seeing what you have logged, and sending it puts health information in an inbox when it could have stayed on your phone.
Common questions
Where is my diary kept? On your phone only. There is no account and no server, so we cannot see it, and we cannot recover it if the phone is lost. The privacy notice has the detail.
How do I move to a new phone? If your phone backs itself up to iCloud, restoring that backup onto the new phone brings the app and your diary with it. Without iCloud, open the app on the old phone and go to You, then Your data, then Save a backup file, and keep the file somewhere you can reach from the new phone. Then, on the new phone, go to You, then Your data, then Restore from a backup file.
I have bought Turnal Plus but it is not showing. Open the app, go to You, then Turnal Plus, and tap Restore purchases. Make sure the phone is signed in to the same Apple Account you bought it with.
How do I cancel a subscription? In the app, go to You, then Turnal Plus. That opens Apple's subscription settings. Or, on your iPhone, open Settings, tap your name, then Subscriptions. Apple handles every subscription, so we cannot cancel one for you. If you cancel, Plus stays on until the end of the period you have paid for.
How do I get a refund? Apple handles refunds, not us. Request one at reportaproblem.apple.com.
How do I delete my data? In the app, go to You, then Your data, then Delete everything. That removes every entry from the phone for good. Deleting the app does the same. We have no copy anywhere else, so there is nothing to ask us to delete, apart from any email you have sent us.
How long we keep emails
We delete a support conversation once your question is answered or your problem is fixed, and in any case within twelve months of the last message. We do not copy what you send us anywhere else. If you want an email deleted sooner, say so and we will delete it.
Not medical advice
Turnal is a record-keeping tool. It does not diagnose conditions and is not a substitute for medical advice, and we cannot answer medical questions by email. If you're worried about a symptom, contact your doctor. In an emergency, call your local emergency number.